Returns / Refunds
As part of our Terms and Conditions, we do not support any sort of Returns or Refunds unless stated otherwise by Sellers. If Seller is willing to provide a Refund, we will fulfill their request. Please do not open paypal disputes and request for refund, because we can't help you there. If Seller has faulty product, we can't help, you must contact the Seller and try and sort the problem with them. If seller refuses to help or has not responded within 1 weeks time, then contact our support and provide details, we'll check into it.
If seller does not want to help, then best we can do is ban the seller permanently from our Market, but in this case we still won't provide a refund.
However, we have given refunds under special circumstances.
1. Do not open paypal dispute
2. Do not cry and whine over your own stupidity (if you bought wrong item).
3. Put some effort towards your issue and try to solve it, don't just whine like a kid (it doesn't work, omg it sucks..etc)
In one occasion, it happened that seller went on vacation, but did not disable his products. As result, someone purchased the product and seller was unable to fulfill the order, he waited about 1 week and then contacted our support and explained the situation. Our staff then contacted the seller and waited 3 days, he did not respond. Then our Staff offered a refund, as clearly it was seller's fault. Customer did not open a paypal dispute, he waited patiently and explained the situation nicely. In such occasions, we might give a refund, but please understand that if you have opened an account on our Market, you accepted our Terms and Conditions where it states that we do not provide refunds. You have understood and accepted these terms, so respect that!
Please note that opening a paypal dispute only shows disrespect towards us and in such occasion.
You can read about customers who opened PayPal Disputes HERE