hex on hero online

Detailed explainations of errors/bugs. cause and fix (if any). also support for your problems here.
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bloodyking
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hex on hero online

Post by bloodyking »

Okay , i was using hex editor to modefine some file then i mess up because i had no idea what i was doing at the time , so i decide to remove the game and install it back again. At the beginning everything seem going fin then at 89% when am all most done with everything i get this error ( program C:/PROGRA~1/COMMON~1/INSTAL~1/Engine/6/INTEL3~1/Kernal.exe) and it does that for every time i deleted the game and try to remove it in add/remove it wont let remove it , keep asking me for some disk are something , plzzz help me and thank in advance :cry:
Last edited by bloodyking on Wed Oct 22, 2008 12:45 am, edited 1 time in total.
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Re: hex on hero online

Post by Sethioz »

its not same, but you can try -THIS- method first.
ive had similiar problems too. can you give EXACT error it gives ? maybe make a screenshot of this error window. also find the full path of this. is it kernal.exe or kernel.exe ? because kernal.exe is usually a trojan, but kernel.exe is windows service.

i guess its "C:\Program Files\Common Files\InstallShield\Engine\6\Intel 32", but there is no kernal.exe...if you do then its a trojan. Its "IKernel.exe" that should be in there.
anyways you can try this too:
MANUALLY delete all game files from your computer. use SEARCH to search hero and also the company name that game uses. "ubisoft" for example. so make sure you delete ALL game folders and files. including the files under documents and settings, im sure it keeps some setting files there. then get CCleaner and choose ALL options and clean your windows. now get Registry Mechanic (you need cracked version from torrent) and clean your registry with it. now reboot your computer and try the install again. If it doesn't work then post a FULL error message. WITHOUT spelling mistakes.

Also plz LOOK what you type
am al some don't
this for example...


ah yes i included the IKernel.exe ..maybe you can replace it and then try, but i dont think its the case.
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Re: hex on hero online

Post by bloodyking »

sorry about that my English is not so good , :oops:
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Re: hex on hero online

Post by Sethioz »

no need to reply to that. its just very hard to understand if you misspell the names of programs.
so is it ikernel or kernal ? just post the full error you get. screenshot of the window would be best.
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Re: hex on hero online

Post by bloodyking »

okay, here is the screenshot
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Re: hex on hero online

Post by RaT »

Try Manual method what Seth mentioned pretty much should solve it
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Re: hex on hero online

Post by Sethioz »

no, this is not caused by hero anymore. as you can clearly see, it is NOT a game error. the window says "microsoft visual c++ runtime library" it means your system is corrupt. I had similiar problem too, when installing Mass Effect (it was not ikernel.exe, but similiar, caused by the c++ runtime library. It's caused by your InstallShield as you can clearly see
here's the problem i had
-Click HERE-

-check one thing before doing anything:
-start - run - enter "dxdiag" hit enter.
-check all tabs, and read if there's anything wrong. Specially check your DX files tab and see if it says "no problems found", if you have problems there too, then you should really start fixing windows first (repairing DX, MSI, c++ runtimes..etc)

First check this and see if it helps, but its pretty much what i suggested (clean registry).
-Click HERE-
here's also one link that MAY help (at least use microsoft support search)
-Click HERE-

You can also try to install "microsoft installer" (MSI).

I can't help from here, in my pc i would run several scans and try several things in few mins. I would also test with other installers..etc check the folders manually and so on.
as i said it is NOT hero game, but you can still CLEAN your pc of hero, by doing what i suggested (manually delete every file related to hero), then use CCleaner (select ALL options) and run scan and then also run registry scan in CCleaner (with ALL options). then also get registry mechanic (from some torrent site, cuz its not free) and also try this RegCure. then reboot again. and THEN try to install again. if it doesn't work then your windows needs some serious fixing.

Remember that whatever it is, you DO NOT have to reinstall windows. it CAN be fixed.
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Re: hex on hero online

Post by bloodyking »

omg thank you ALL, ya are the BEST
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Re: hex on hero online

Post by Sethioz »

i assume you fixed it ? If so, then what method worked ?
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Re: hex on hero online

Post by bloodyking »

i deleted everything manually , like u said , then use ccleaner , then just redownload it .dh.
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Re: hex on hero online

Post by Sethioz »

then it was still possible that some game files caused it, or maybe CCleaner just fixed the problem with C runtime or whatever it was.
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